Privacy Policy
Your privacy is important to us at ClearVoyagePath
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
ClearVoyagePath respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Measures
We regard the protection of your personal data as a priority and apply suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted communications, and restricted access to personal information within our company.
Protected Storage
Your personal data is stored in secure systems with access controls and ongoing security monitoring.
Data Encryption
Sensitive data transfers are encrypted to safeguard information during the exchange between your browser and our systems.
Restricted Access
Only authorized staff who require the data to deliver services can access customer information.
Although we employ robust security measures, no online transmission method is completely secure. We continuously update our security practices to guard against evolving threats.
Your Data Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, correct, delete, or limit how your information is used.
To exercise these rights, contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and the purpose for which it was gathered.
Typical Retention Durations:
- Customer contact and order details: three years after the final service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings via your browser preferences. Nonetheless, turning off certain cookies may impact how the website works. For more details about our cookie practices, please see our Cookie Policy.
Third-Party Links
Our site might include links to third-party websites or services. This privacy policy covers only ClearVoyagePath and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, the "Last Updated" date at the top of this policy will be updated.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
ClearVoyagePath Privacy Team
Floral Court, London
London, United Kingdom SW3 2BP
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within roughly a week.